Terms & Conditions


General

Kerr & Valencia endeavours to provide excellent customer service and answer any questions you may have in a timely manner. Please email us with any queries.

Our flowers are seasonal and subject to availability, we cannot guarantee that you will receive the ones displayed on the website on the day you order. The candle scents for some packs are also rotated on a weekly basis.

Payments are accepted via PayPal only. Please be advised that you can pay with credit card via PayPal and do not require a PayPal account.

Orders will be packaged and delivered once the payment has been received.

 

Delivery

Orders are delivered between 8am and 5pm seven days a week.

Orders placed online can only be for an address located in our service areas. If you require delivery to an address outside of these areas, please contact us

We deliver to residential and commercial addresses as well as hospitals and workplaces.

If the recipient is not available, the gift pack will be left with reception (if applicable) or with another person at the address.

 

Refunds

We ensure that we provide quality products so you should not require a refund. However, please let us know if there are any issues and we will deal with these on a case by case basis.